Softrivo

AI SMEs by Softrivo

WhatsApp AI Receptionist for Malaysian SMEs

Answer enquiries instantly, capture hot leads, and alert your team before customers move on.

View Plans From RM300 See How It Works

How It Works

Three steps. Ten minutes. Done.

01

Share your FAQs, pricing, and service details

PDF, Word, Excel, menus, catalogues, and clinic documents can be prepared as the bot's knowledge base.

02

Connect WhatsApp and notification channels

Your WhatsApp number connects to the dashboard. Hot lead alerts go to Telegram, with summaries by schedule.

03

Go live with team takeover ready

The AI answers routine questions 24/7, scores intent, and lets your staff step in when a human reply is needed.

Who It Is For

Built for businesses that run on WhatsApp.

If customers ask you the same questions every day, AI SMEs handles them for you.

Aesthetics Clinic
Medical Clinic / GP
Insurance Agent
Property Agent
Tuition Centre
Salon & Spa

Features

Everything you need. Nothing you don't.

AI answers questions from your uploaded content only

Captures leads (name + phone) automatically

HOT / WARM / COLD lead scoring

Instant Telegram alert for HOT leads, with scheduled lead summaries

Replies in Bahasa Malaysia, English, and Chinese

Team inbox with human takeover when staff need to step in

Full conversation history per lead

Media archive for incoming voice notes, images, videos, and documents on higher plans

Pricing

Choose the plan that matches your message volume.

Every plan includes the WhatsApp AI Receptionist, knowledge-base training, lead scoring, and Telegram lead notifications.

Launch Plan

For small teams starting with an AI receptionist.

RM300 / month

2,000 conversations/month

  • 1 WhatsApp business number
  • 200 MB knowledge and media storage
  • 24/7 WhatsApp AI receptionist
  • Lead scoring and Telegram alerts
  • Standard support
  • Implementation within 48 hours
Start Launch
Popular

Agency Plan

For busy teams that need inbox control and more monthly capacity.

RM599 / month

5,000 conversations/month

  • 500 MB knowledge and media storage
  • Team inbox and human takeover
  • Voice notes, images, and document archive
  • Priority support
  • Implementation within 3 to 7 days
Start Agency

Premium Plan

For high-volume operations that need capacity, media, and dedicated support.

RM2,000 / month

15,000 conversations/month

  • 5 GB knowledge and media storage
  • Team inbox and human takeover
  • Voice, image, video, and document archive
  • Dedicated support
  • Implementation within 7 to 14 days
Discuss Premium
Overage RM30 per additional 500 conversations.
Integrations ERP, calendar, catalogue, or custom API sync can be scoped as add-ons.
Setup We configure WhatsApp, train the knowledge base, and test the first customer journeys.

FAQ

Common questions.

Do I need a Meta or Facebook business account?
You need access to the Facebook or Meta account that manages your WhatsApp Business assets. We guide the setup and handle the technical configuration.
How long does setup take?
Launch setup can be completed within 48 hours after we receive the required WhatsApp access and business documents. Higher-volume plans usually take 3 to 14 days depending on integrations and testing.
What languages does the bot support?
Bahasa Malaysia, English, and Chinese — the bot detects the customer's language automatically and replies in the same language.
Can I update my FAQ or menu later?
Yes. Upload a new file anytime from your dashboard and the bot updates its knowledge within minutes.
What happens when I get a lead?
HOT leads trigger an instant Telegram alert with the customer's name, phone number, interest, and conversation link. Other leads are grouped into scheduled summaries and remain available in the dashboard.